Click here for our guide on how to improve communication skills When having a difficult conversation, it’s easy to get wrapped up in what you need. You’re angry so you respond with anger. You’re frustrated so you respond with frustration. It makes sense, but it’s not effective. Instead of reacting, ask yourself a question: what is going on for the other party? Start with respect. Hold tempers in check by having all participants in the conversation agree at the beginning to respect each other and the problem you are discussing. Know your objective. What do you want to accomplish with the ...
Dec 10, 2013 | Comments Off on How to Deal with Difficult Conversations