Managing a busy diary is no simple task – as every PA will know. Some boss’ diaries are so complex, they employ two PAs, one to work on the diary – the ‘diary PA’ – and one to do everything else. In some industries, such as banking, the diary can be as much as 80% of the PA’s work. A good diary manager needs to decisive yet flexible. Flexibility in the diary is something that a number of PAs are afraid of – they live by the ‘once it’s fixed, it’s fixed’ approach and woe betide anyone who asks them to ...